How does the free trial program work?

The short and sweet: You pay $0 today and we send you your brand new Birch products to try in the comfort of your home. We only charge you later for the items you decide to keep.

Going to a mattress store to try a mattress before you buy it can be a stressful experience. But we understand the benefit. You want to try a mattress before paying to make sure it’s right for you. We get it and we’ve created an option so you can have the same experience when ordering online.

Now when you buy any Birch mattress or product and select the “free trial” option, we’ll hold your credit/debit card information when you checkout and give you 50 nights from when it’s delivered to sleep on your Birch products and make sure they’re right for you. You pay $0 until you’ve had the products in your home for 50 days.

How do I get my Birch products for $0 upfront?

STEP 1

Select “start free trial” on all products you’d like delivered to your home. This will build your cart and allow you to checkout with everything at once.

STEP 2

Once all of your items have been added to cart, make sure “Free Trial” is selected “on” and that your total today is $0. After that click “start free trial” to get to the next step.

STEP 3

You will be taken to checkout to input your shipping information. Once you submit your shipping and contact info, we’ll ask you to verify your phone number by texting you a code. This is just a security measure to confirm you’re a real person!

STEP 4

After confirming your phone number, you’ll input your preferred credit or debit card information. Don’t worry! You won’t be charged anything until 50 days after receiving and keeping your items. Until then, we securely hold your payment information.

STEP 5

Your items will be delivered to you and your free trial will start at the time of delivery (not when you ordered). Rest easy on our award winning products.

STEP 6

Sleep on our products for a few weeks (we recommend a minimum of 30 days to let the mattress break in) to make sure you’re happy with Birch. If you’re not satisfied by day 50, email [email protected] to initiate your return process and your credit/debit card won’t be charged. If you keep your mattress after 50 days but want to return it later or you’re still not sure, you’ll still have another 50 days (as part of our full 100 night trial policy) to return Birch for a full refund even if you were charged. We’ll pick up your mattress and refund you everything you paid!

Frequently Asked Questions

Nope! You can go through our standard payment process using any of our payment options at checkout. Simply select “add to cart” for any product or switch the free trial option in your cart to “off”. We recommend using our standard payment process if you’d like to pay with financing through Klarna or Katapult as well as Shop Pay, Google Pay, Paypal, and Amazon Pay options. These options are not available currently for the free trial option.

Unfortunately we do not offer financing with the free trial offer today. You can only activate the free trial option by using a credit or debit card.

Unfortunately these payment options are not available for the free trial offer. You can only activate the free trial option by using a credit or debit card.

Yes! Discounts will be applied to the order total.

All Birch products currently come with a standard, 100 night trial policy. So even if you’re charged on day 50, you’ll have an additional 50 days where you can return your items for a full refund. No hidden fees or costs.

Of course not! The products we send through the free trial are brand new and made to order just for you. We do not use “trial” products like you’d find in a mattress store. Your health and safety are our top priority.

The free trial allows you to try our products for 50 days before being charged anything. On day 50, you’ll be charged the full amount of your order using the credit/debit card you provided at checkout. Financing with Klarna or Katapult allows you to split your payments over time with customizable options.

At checkout before placing your order, you’ll see the total cost of your items along with any taxes being charged. Shipping is always free! You’ll also receive an order confirmation email with your total which you can always look back on for reference.

Of course! You’ll only pay for what you keep. So for example if you order a mattress, pillow, and foundation but feel like the pillow isn’t right for you, you’d just let us know and we’ll only charge you for the mattress and foundation. You won’t be charged for the pillow as long as you initiate the return before the 50th day.

No, but it's part of it! All Birch products come with a standard 100 day trial where you can return any Birch product within 100 days of receiving it and get a full refund. The first 50 days of the free trial option is part of the total 100 day trial offer, but the difference is when using the free trial option, you won't pay anything until you keep your products for 50 days. After 50 days, you will be charged but still have another 50 to return any item for a full refund.