25% OFF + 2 FREE Eco-Rest Pillows!

Have Questions? Contact Us!

Our customer experience team is here to answer your questions and help with your orders seven days a week, from 10am to 8pm ET.

If you’d like to look up the status of your order, you can do so here.

If you have general questions about shipping, take a look at our shipping information here.

If you still have questions, we’re happy to help! Customer inquiry volumes are higher than usual - our team is doing our best to reply as quickly as possible!

Email Us

By using the form here. Our team is responding to emails from 10am to 8pm ET, seven days a week.

Chat With Us

Monday - Friday, 10am - 10pm ET.

Call Us

Limited phone support is available from 11am - 6pm ET, Monday to Friday. Give us a call at 917-540-5525. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!

We're closed: New Years Day | MLK Day | Fourth of July | Thanksgiving Day | Christmas Day

Press, Influencers & Partnerships

Get in contact with our marketing team at partnerships@birchliving.com.


If you’re interested in pursuing a career at Birch, take a look here!