For the Fastest Response, Chat With Us!
Chat with our customer experience team from 10 a.m. - 10 p.m. ET, Monday to Sunday. Our typical response time is 3-5 minutes, but may be longer if we are experiencing an especially high volume of inquiries. We appreciate your patience and understanding!
For Returns and General Questions
Email Us:
Submit a request through our contact form! Our typical response time is up to 2-3 business days.
Call Us:
Limited phone support is available from 11am - 6pm ET, Monday to Friday. Give us a call at 917-540-5525. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls.
For Warranty Claims
Email Us:
Please send an email to warranty@birchliving.com to begin a warranty claim. Please note: emails not related to warranty claims will not be viewed in this inbox.
We Are Closed: New Years Day | Fourth of July | Thanksgiving Day | Christmas Day
Press, Influencers & Partnerships
Get in contact with our marketing team at partnerships@birchliving.com.
Careers
If you’re interested in pursuing a career at Birch, see our open roles here!
