25 Year Limited Foundation Warranty
For orders before 04/21/2026
Your new Birch Foundation is covered by a 25 year limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state.
If you think you need to claim your warranty, please let us know!
Products Covered by This Limited Warranty.
This limited warranty extends to foundations manufactured by Brooklyn Bedding, LLC d/b/a Birch by Helix ("Birch", “we”, “us”) and purchased directly from Birch or Birch's authorized retailers (the "Foundations”).
Who This Warranty Extends To.
This limited Warranty extends to the original purchaser of any Foundation who is located in the United States (not including US territories) or Canada. All Birch warranties, including any implied warranties, are valid only for the period of time the Foundation is owned by the original purchaser of the Foundation. The "original purchaser," for the purposes of this warranty, is the first purchaser of the Foundation from Birch or a Birch authorized retailer. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. All Birch limited warranties are not transferable. The Warranty Commencement Date (“Warranty Commencement Date”) means the date at which the Foundation was purchased.
Birch’s Limited Warranty and Responsibilities.
Birch warrants the Foundation in its original packaging sold to you against the defects in material and workmanship set forth below ("Defects") when your Foundation is purchased by you and the Foundation is used normally for its intended purposes.
YEARS 1-10: FULL COVERAGE
For the first 10 years from the Warranty Commencement Date, your Foundation is warranted against non-excluded defects in the workmanship or materials. During this time, Birch will organize to repair or replace at no cost to you any defective Foundation and pay all authorized labor and transportation costs associated with the repair of replacement.
YEARS 11-25: LIMITED COVERAGE - PRORATED
During years 11-25, Birch will, at its opinion, replace the Foundation at a prorated charge to the purchaser in addition to transportation and/or shipping charges.
If the Foundation is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Foundation is replaced after the eleventh (11th) year, but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc.). If the Foundation is replaced in year twenty-one (21) or any point thereafter prior to expiration of the Foundation Warranty the prorated replacement charge will be 95% of the original purchase price.
The replacement will be of the same model and size as the original Foundation purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Foundation. In this event, a Foundation of like build and design, at Birch’s discretion, will be used as a replacement for the defective Foundation. Replaced or repaired Foundations are subject to the same Foundation Warranty as the original Foundation. If you obtain a replaced or repaired Foundation, the warranty term of the replaced or repaired Foundation begins from the date of purchase of the original Foundation.
What This Limited Warranty Covers.
This limited warranty applies to the following Defects
Any manufacturing defect in the assembly of the Foundation, including warped wood, missing components, large rips, or broken hinges. Birch reserves the sole final decision if a perceived manufacturing defect falls under this warranty policy.
This limited warranty does not cover the following:
Comfort preference beyond the 100 day risk free trial period.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, warping, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.
Replacement of any non-defective pieces in the Birch sleep system (for example, if you purchase a Foundation with multiple components and only one component is defective, then we will only replace the defective component).
Any Foundation (whether manufactured by Birch or not) sold by resellers who are not authorized retailers of Birch.
Foundations sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the Foundation is not "new" or of "first quality", or has previously been purchased or used by another consumer.
In the event of a Defect, Birch’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Birch’s option, to provide a repaired or replacement Foundation of similar or greater value, subject to your fulfillment of "Your Responsibilities" below.
Your Responsibilities.
In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Foundation to Birch at your cost and provide Birch with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing or repairing a Foundation. In the event that the Foundation is proven to have a Defect, Birch will reimburse you for shipping costs up to one hundred (100) dollars. Foundations must be sent to the address set forth at the end of this limited warranty.
Birch will repair or replace (as applicable) and ship your Foundation back to you within 90 days of receiving your original Foundation.
Replaced or repaired Foundations are subject to the same limited warranty as the original Foundation. For example, if you obtain a replaced or repaired Foundation that is the same style and price as the original Foundation, then the warranty term of the replaced or repaired Foundation begins from the date of purchase of the original Foundation.
Disclaimer, Limitation on Liability.
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE FOUNDATION IS PROVIDED "AS IS" AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BIRCH OR ITS SUPPLIERS BE LIABLE FOR OR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE FOUNDATION OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF BIRCH HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BIRCH’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FOUNDATION GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
Arbitration.
In the event a dispute arises between you and Birch arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879.
You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.
Arbitration will take place in New York, New York.
The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
Governing Law.
This limited warranty will be governed by the laws of the State of New York, without giving effect to its conflict of laws rules.
Warrantor.
Brooklyn Bedding, LLC d/b/a Birch by Helix
5301 W. Bethany Home Rd
Glendale, AZ 85301