The Better With Birch Guarantee
Rest easy with seamless returns and exchanges
What is Our Mattress Return & Exchange Policy?
Open up the box, (no need to keep it!) you have 365 nights to try out your mattress. We ask that you take a minimum of 30 nights to adjust to your mattress and break it in.
If you don’t love your mattress after 30 nights, our sleep experts will recommend a better match and organize an exchange of equal or greater value.
Note: Foundations, frames, & sleep accessories like pillows and sheets must be returned within 30 days.
How Do Returns Work?
1. Request a Return
Click here (opens in a new tab) to contact our team to request a return within our 365 night sleep trial.
2. We'll Organize a Quick Removal & Refund
Our sleep experts will reply to you via email within a few business days. We’ll help you find a better fit, on us! Or let us know if you’d just like to return and we’ll organize a quick refund.
3. We'll Remove Your Mattress
Don’t keep your box, don’t lift a finger: our movers will come get your mattress from your room & remove it from your home. Just tell us when you’re available, and we’ll take care of the rest.
Limited Lifetime Warranty
Built to Last, Covered for Life
Your mattress is protected against defects in workmanship & materials, so you never have to worry. Warranty claims are simple and straightforward.
Email our team at warranty@birchliving.com, or click here to start a warranty claim (opens in a new tab).
Our typical response time for warranty claims is 3-5 business days.
View the full warranty here.
Don't Just Take Our Word For It...
5 Stars
“Great customer service. Great and healthy mattresses. I was so impressed with the company. I was worried about the money, but Birch backs it up with a guarantee if you don’t like it. Worth the money because the mattresses are amazing and the customer service is excellent too. It’s a win no matter what!”
Malia N.
Birch Customer
5 Stars
“Thank you for your courtesy and prompt response. Totally unexpected and very much appreciated. I really appreciated your customer service and eagerness to help. Thank you very much for everything.”
Rita M.
Birch Customer
5 Stars
“Quick fix to my problem. Very attentive and eager to help. Very happy with your customer service and concern. Thx so much! Love the mattress too!”
Mark W.
Birch Customer
5 Stars
“Not only do we LOVE our Birch mattress, we love the customer service that this company provides and follows through on. Thank you Birch for being a company that truly stands behind their products.”
Jonathan R.
Birch Customer
FAQs
Nope! Once your mattress arrives, feel free to dispose of your box. In the case of a return, we’ll come collect your mattress. It will not go back into the box.
If your mattress or any other product arrives damaged, please click here (opens in a new tab) to let our team know and we will be happy to help with either a replacement or other solution right away.
If you'd like to return your mattress, our team will be in contact right away to explore your exchange options or to help schedule a pickup of your mattress at your earliest convenience. The returns process typically takes 5-7 business days to complete.
If you opt to return your mattress, we will just ask for confirmation that your mattress has been picked up and we will issue a refund back to your original method of payment. Refunds typically take 3-5 business days, depending on your method of payment.
Have questions about our mattresses, order status, returns? We’re here to help. Just reach out here. (opens in a new tab)
Have a question?
Nope! Once your mattress arrives, feel free to dispose of your box. In the case of a return, we’ll come collect your mattress. It will not go back into the box.
If your mattress or any other product arrives damaged, please click here (opens in a new tab) to let our team know and we will be happy to help with either a replacement or other solution right away.
If you'd like to return your mattress, our team will be in contact right away to explore your exchange options or to help schedule a pickup of your mattress at your earliest convenience. The returns process typically takes 5-7 business days to complete.
If you opt to return your mattress, we will just ask for confirmation that your mattress has been picked up and we will issue a refund back to your original method of payment. Refunds typically take 3-5 business days, depending on your method of payment.
Have questions about our mattresses, order status, returns? We’re here to help. Just reach out here. (opens in a new tab)
Have a question?
Chat with a Sleep Expert
Not sure what Birch Mattress is right for you? Still have lingering questions? No problem. We're here to help.
Chat with our customer experience team from 10 a.m. - 10 p.m. ET, Monday to Sunday. Our typical response time is 3-5 minutes, but may be longer if we are experiencing an especially high volume of inquiries. We appreciate your patience and understanding!
Certifications & Sustainability
Safety first, second, and third. Click to learn more.