Chat with our customer experience team from 10 a.m. - 10 p.m. ET, Monday to Sunday. Our typical response time is 3-5 minutes, but may be longer if we are experiencing an especially high volume of inquiries. We appreciate your patience and understanding! 

Email Us:

Submit a request through our contact form! Our typical response time is up to 2-3 business days.

Text us:

If you prefer to text with us you can text BIRCH to +18332173525.

By submitting this form, you agree to receive recurring automated marketing text messages (e.g., AI content, cart reminders) and help messages from Birch Living at the number you provide. Consent is not a condition of purchase. We may share information with service providers per our Privacy Policy. Reply HELP for help, STOP to cancel. Message frequency varies. Message and data rates may apply. By submitting this form, you also agree to our Text Messaging Terms and Conditions, Terms of Use  (including arbitration) and our Privacy Policy.

Call Us:

Limited phone support is available from 10am - 6pm ET, Monday to Friday. Give us a call at 917-540-5525. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls.

Email Us:

Please send an email to warranty@birchliving.com to begin a warranty claim. Please note: emails not related to warranty claims will not be viewed in this inbox.