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In-Home Services
In-Home Setup & Removal
Enjoy more convenience than ever before with our professional In-Home Setup & Removal Services. 
Services Available
Removal Only
Our team will remove your old mattress from your home. Please note, this service does not include assistance with your new products.
In-Home Setup Only
Our team will unpack your new products and set them up in your desired location. The team will also dispose of any packaging. Please note, this service does not include assistance with your old products.
In-Home Setup & Removal
Our team will unpack your new products and set them up in your desired location. The team will also remove your old mattress and dispose of any packaging.
How It Works
1. Place Your Order
Choose your preferred In-Home Setup & Removal services and add to your cart. The services you choose will appear as a line item in your cart once successfully added. 
2. Schedule Your Service
Once your order has been placed, you will receive a confirmation email from Birch confirming the items in your order and providing additional shipping details. You will also receive a separate email from our In-Home Setup & Removal Parter, LoadUp, allowing you to schedule your appointment.

Please note: All products from your order should be delivered to your home prior to your scheduled appointment with LoadUp. 
3. Your Service Is Completed
On the day of your scheduled In-Home Setup & Removal service, the LoadUp team will come to your home and assist with your chosen services. Please note, your In-Home Setup & Removal service must be canceled at least 24 hours prior to your scheduled service in order to receive a refund. In-Home Setup & Removal cannot be canceled or refunded within 24 hours of your appointment.

FAQs

Our In-Home Setup & Removal service is limited to zip codes serviced by the LoadUp team. Because LoadUp's service area is ever-expanding, we are not able to provide a list of eligible zip codes. On the cart page, you will have the opportunity to enter your zip code and check your availability for our In-Home Setup & Removal service.
In-Home Setup & Removal is limited to our larger products, including: 

  • Mattresses
  • Foundations
  • Platform Bed Frames (Wood Frames)
  • Adjustable Bases
Unfortunately, we do not have the ability to update the service type selected for your In-Home Setup & Removal after your order has been placed. The service type chosen at checkout is final. If you opted not to purchase any In-Home Setup & Removal service during the checkout process but would like to purchase it now, please click here to contact our Customer Experience team and we will be happy to assist. 
Yes! If you opted not to purchase any In-Home Setup & Removal service during the checkout process but would like to purchase it now, please click here to contact our Customer Experience team and we will be happy to assist.
In-Home Setup & Removal Services are not eligible for promotional discounts. The price of your In-Home Setup & Removal Service will be reflected in your cart at checkout.
More FAQs
Email
[email protected]